Benjamin Rose — ABN 37 131 675 065

Privacy Policy

Last updated: May 2026

At Benjamin Rose, your privacy matters. This policy explains what personal information we collect, how we use it, and how we protect it. It is written to be clear and straightforward — because you deserve to know exactly how your information is handled.

Benjamin Rose is a sole trader operating under the name Benjamin Rose, ABN 37 131 675 065, based at Collingwood, Melbourne, Victoria, Australia. This Privacy Policy applies to the Benjamin Rose website (benjaminrose.com.au) and all services provided by Benjamin Rose.

By using this website or engaging Benjamin Rose’s services, you consent to the collection and use of your personal information as described in this policy.

1. Our Commitment to Your Privacy

Benjamin Rose is committed to handling your personal information with care, transparency, and respect. This policy is maintained in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

We collect only the information we genuinely need, use it only for the purposes for which it was provided, and do not sell or share it for commercial gain.

2. What Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

  • Contact and enquiry details — your name, email address, and phone number when you submit an enquiry through the website or contact Benjamin directly.
  • Commission and order information — your name, delivery address, ring size, design preferences, and any other information relevant to your bespoke commission.
  • Payment information — billing name and address, provided at checkout. Payment card details are processed securely by Shopify’s payment platform and are never stored by or accessible to Benjamin Rose.
  • Communications — records of correspondence by email, phone, or through the website contact form.

Information Collected Automatically

  • Website usage data — information about how you use the website, including pages visited, time spent, and referring URLs. This may be collected via cookies and analytics tools (see Section 5 — Cookies & Tracking).
  • Device and browser information — your IP address, browser type, and device type, collected automatically when you visit the website.

Marketing Preferences

  • If you subscribe to email communications from Benjamin Rose, we collect your email address and, where provided, your name. You may unsubscribe at any time.

3. How We Use Your Information

We use your personal information only for the purposes for which it was collected or for directly related purposes you would reasonably expect. These include:

  • Responding to your enquiry and managing your bespoke commission from initial consultation through to delivery.
  • Processing payments and managing order fulfilment.
  • Communicating with you about your commission, including design updates, production progress, and delivery details.
  • Sending email communications where you have opted in to receive them. You may unsubscribe at any time via the link in any email.
  • Improving the website and understanding how visitors use it, using anonymised analytics data.
  • Complying with any legal obligations, including record-keeping requirements.

We will not use your personal information for any purpose that is incompatible with the reason it was collected without first seeking your consent.

4. How We Share Your Information

Benjamin Rose does not sell, rent, or trade your personal information. We may share it with third-party service providers only where necessary to deliver our services, including:

  • Shopify — our e-commerce platform, which processes orders and payments on our behalf. Shopify’s privacy policy is available at shopify.com/legal/privacy.
  • Courier and postal services — your delivery name and address are shared with our shipping provider solely for the purpose of dispatching your completed piece.
  • Email marketing platforms — where you have opted in to receive communications, your name and email address may be held in a third-party email platform (such as Klaviyo or Mailchimp). These platforms are bound by their own privacy policies and data processing agreements.
  • Analytics providers — anonymised usage data may be shared with analytics tools such as Google Analytics to help us understand how the website is used and improve the experience for visitors.

All third-party providers used by Benjamin Rose are required to handle your personal information securely and in accordance with applicable privacy laws. We do not authorise them to use your information for their own purposes beyond the service they provide to us.

We may also disclose your information where required to do so by law, court order, or regulatory authority.

5. Cookies & Tracking

The Benjamin Rose website uses cookies — small text files stored on your device — to support the functioning of the website and to help us understand how visitors use it.

Types of Cookies We Use

  • Essential cookies — required for the website to function, including Shopify session and cart cookies. These cannot be disabled.
  • Analytics cookies — used to collect anonymised information about how visitors use the website (such as pages visited and time on site). We use or may use tools such as Google Analytics for this purpose. This data is aggregated and does not identify you personally.
  • Marketing and advertising cookies — we use or may use tracking tools such as the Meta (Facebook) pixel to measure the effectiveness of advertising and to show relevant content to people who have visited our website. These cookies may collect information about your activity on this site and on other websites.

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. For more information on managing cookies, visit oaic.gov.au.

6. Email Marketing

From time to time, Benjamin Rose may send email communications to people who have opted in to receive them. These may include updates on new work, behind-the-scenes content, and information relevant to bespoke commissions.

In accordance with the Spam Act 2003 (Cth):

  • We will only send marketing emails to people who have given their express or inferred consent.
  • Every marketing email will include a clear and functional unsubscribe link.
  • We will honour all unsubscribe requests promptly.

You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly at info@benjaminrose.com.au.

7. Data Storage & Security

Your personal information is stored securely. Benjamin Rose takes reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

The Benjamin Rose website is hosted on Shopify, which maintains industry-standard security practices including SSL encryption for all data transmitted through the website. For more information on Shopify’s security practices, visit shopify.com.

While we take every reasonable precaution, no method of electronic storage or transmission is completely secure. We cannot guarantee the absolute security of information transmitted over the internet.

We retain your personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. Commission records are retained for a minimum of seven years in accordance with Australian tax and business record-keeping obligations.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information Benjamin Rose holds about you.
  • Request correction of any information that is inaccurate, incomplete, or out of date.
  • Complain if you believe your privacy has been handled inappropriately.

To exercise any of these rights, please contact Benjamin Rose at info@benjaminrose.com.au. We will respond to all requests within a reasonable timeframe and at no charge, unless the request is unreasonably complex or repetitive.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

9. Third-Party Websites

The Benjamin Rose website may contain links to third-party websites, including social media platforms. These websites have their own privacy policies, which Benjamin Rose is not responsible for. We encourage you to review the privacy policy of any third-party site you visit.

10. Changes to This Policy

Benjamin Rose may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The most current version will always be available at benjaminrose.com.au, with the date of last update noted at the top of the page.

Your continued use of the website following any update constitutes your acceptance of the revised policy.

11. Contact

If you have any questions about this Privacy Policy or the way Benjamin Rose handles your personal information, please get in touch.

Benjamin Rose
ABN 37 131 675 065
Collingwood, Melbourne, Victoria, Australia
info@benjaminrose.com.au
benjaminrose.com.au